999betcom's Privacy Policy

1. Introduction and Scope

999betcom is a trusted online betting and casino platform in Bangladesh. We take our users' privacy very seriously. This privacy policy clarifies the following:

• What types of personal information we collect
• How that information is used
• Who the information may be shared with
• What rights and control you have
• What steps we take to protect your data

By browsing the https://999betcom.lat website, creating an account, or using any of our services, you are considered to have accepted the terms of this privacy policy. If you disagree with any part of this policy, please refrain from using our services.

This privacy policy should be read together with the Terms and Conditions and the Responsible Gaming policy.

2. Information We Collect

We may collect various types of information while you use the 999betcom platform. This information can be divided into two main categories:

2.1 Information You Provide Directly

• Full name and date of birth (for age verification)
• Email address and contact details
• National ID card or passport number (for identity verification)
• Payment details (bKash, Nagad, Rocket, or bank account number)
• Account password (stored in encrypted form)
• Information provided when contacting the support team

2.2 Automatically Collected Information

• IP address and device identification data
• Browser type and operating system
• Browsing behaviour on the platform and session data
• Information collected through cookies and similar tracking technologies
• Login time, device used, and location data
• Gaming history and transaction records

We collect only the information necessary for the proper operation of our services. We do not collect personal information that is not needed.

3. Purpose of Using Your Information

999betcom uses your information for the following legitimate purposes:

3.1 Account Management and Identity Verification

Your information is used to create, maintain, and secure your account. Ensuring age verification is part of our responsibility — only those aged 21 or above may open an account with 999betcom.

3.2 Financial Transaction Processing

Payment information is used to securely process deposits and withdrawals via bKash, Nagad, Rocket, and bank transfers. Accurate information is essential to guarantee a minimum deposit and withdrawal of ৳500.

3.3 Customer Service and Support

Our 24/7 Bengali live chat support team may access your account information to assist you effectively. This is necessary for resolving issues quickly.

3.4 Security and Fraud Prevention

Information is analysed to prevent account hacking, fraud, money laundering, and other unethical activities. Your data is kept secure using SSL encryption and advanced security technology.

3.5 Platform Improvement

999betcom continuously improves its services by analysing user experience. Decisions to add new games, bonus offers, and features are based on this analysis.

4. Sharing and Disclosure of Information

999betcom does not sell your personal information to third parties. However, information may be shared in the following limited circumstances:

4.1 Payment Processors

The necessary financial information is shared with bKash, Nagad, Rocket, and authorised banking institutions to complete financial transactions. These partners follow their own strict security protocols.

4.2 Technology Service Providers

Limited information may be shared with trusted technology partners for the operation of the platform. These partners operate under strict confidentiality agreements and are not permitted to use your information for their own purposes.

4.3 Legal Obligations

If a legal authority requests information through a valid order or legal process, 999betcom is obligated to provide the necessary information in compliance with the law. In such cases, we will make every effort to notify the user in advance where possible.

4.4 Business Restructuring

In the event of a merger, acquisition, or asset transfer, user data may be transferred. Users will be properly informed before any such change takes place.

5. Cookie Policy

999betcom uses cookies to ensure the website functions correctly and to improve the user experience. Cookies are small text files stored in your browser.

5.1 Essential Cookies

These cookies are essential for the basic functioning of the website. They are used to maintain login sessions, carry out security checks, and remember language preferences. Disabling these cookies will prevent the platform from working properly.

5.2 Analytics Cookies

Analytics cookies are used to understand how users interact with the platform. This information is completely anonymous and is used to improve our services.

5.3 Cookie Controls

You can manage or disable cookies by changing your browser settings. Please note that disabling certain cookies may prevent you from using some features of the platform.

6. Data Security Measures

999betcom follows industry-standard best practices and technology to protect your data:

• SSL/TLS Encryption: All data transmissions are secured with 256-bit SSL encryption
• Password Hashing: Passwords are never stored directly — only encrypted hashes are kept
• Two-Factor Verification: A verification method is available for additional account security
• Server Security: Data is stored in secure data centres and backed up regularly
• Access Controls: Only authorised staff may access specific data
• Regular Security Audits: Regular testing is conducted to identify security vulnerabilities in the platform

While we are committed to ensuring the highest level of protection, no digital system is entirely free from risk. If there is any concern of a security breach, we will notify affected users without delay.

7. Data Retention Period

999betcom does not retain your information beyond the period necessary. The data retention policy is as follows:

• All personal information is retained for as long as the account remains active
• Even after an account is closed, some information may need to be kept for a defined period due to legal obligations
• Financial transaction records are retained in accordance with applicable legal requirements
• Activity logs and session data are kept for a limited period for security purposes

Once the specified retention period has passed or there is no longer a valid reason to hold the data, we securely delete it.

8. Your Rights

You have the following rights regarding your personal information:

8.1 Right to Access

You have the right to know what information we hold about you. Upon request via live chat or email, we will provide the information within a reasonable timeframe.

8.2 Right to Correction

If there are any errors or incomplete details in your information, you may request a correction. Some information can be updated directly from your account settings.

8.3 Right to Deletion

In certain circumstances you may request that your information be deleted. However, where legal obligations or ongoing disputes apply, it may not be possible to delete all information.

8.4 Right to Object to Processing

You may object to your information being used for specific purposes. You can opt out of marketing communications at any time.

9. Third-Party Links and Services

The 999betcom platform integrates software from game providers such as Pragmatic Play, Evolution Gaming, PG Soft, JILI, Spribe, Ezugi, Microgaming, and NetEnt. These providers are governed by their own privacy policies. 999betcom is not responsible for their data collection practices.

During payment processing, the individual privacy policies of bKash, Nagad, Rocket, and banking institutions will apply. You are advised to read the terms and conditions of the relevant payment service before making a transaction.

10. Protection of Minors' Data

999betcom strictly refrains from providing services to anyone under the age of 21. We do not intentionally collect personal information from minors.

An age verification process is followed at the time of registration. If we become aware that a minor's information has been collected, that account will be closed and the information deleted immediately. If a parent or guardian believes their child is using our platform, please contact us promptly.

11. Policy Changes and Updates

999betcom reserves the right to change or update this privacy policy at any time. For significant changes, we will notify users in the following ways:

• Displaying a special notice on the website
• Sending a notification to the registered email address
• A pop-up notification upon logging in

Continuing to use the platform after a policy change means you accept the updated policy. The "Last Updated" date at the top of the page will be changed after each update.

12. Contact Us

If you have any questions, concerns, or requests regarding this privacy policy, please contact us:

• Email: [email protected]
• 24/7 Live Chat (in Bengali) — via the live chat button on the website

Our customer service team is available 24 hours a day, 7 days a week to assist you in Bengali. Any privacy-related requests will be processed as quickly as possible.